Customer Reviews | Macken Services, Inc.

November 29, 2019 Kim Rottger

"Macken Services, what can I saw besides they are a great company they know their stuff, everyone has such excellent customer service skills and are so nice, I wish I knew about them when I was looking for a company to replace a septic tank. I had an issue with my brand new tank system that another company installed, and installed everything wrong, Macken came to my rescue and was able to help me out in fixing the problem. I will always recommend this company to everyone! Thank you so much for your help and fast scheduling.!"

September 12, 2019 Michael Was

"Macken has been maintaining our septic for 25 years. Very dependable."

June 19, 2019 tmbieler

"Very happy with my experience on Monday, the technician (Paul) went above and beyond to make sure the problem was fixed before he left. Will use them in the future for sure."

February 18, 2019 Samantha Abrams

"We had just bought a new home and only weeks later we started to have issues with the septic. We were referred to Macken who promptly answered the phone and figured out the best course of action. That morning they came out and cleared snow and located the tank, which being a new first time home owner I wasn't too sure where it was or how they would accomplish the task. They located it, knew just what to do and had my issue fixed within the hour! I appreciate the service more than they know and am very thankful that the 2 gentlemen that came out knew just what to do. I will now be a loyal customer and refer them to whomever may be needing their services!"

November 21, 2018 Stacey Kieffer McCabe

"I don't even know what to say. When we found out we needed a new septic tank, we weren't thrilled, but knew we had no control over it. I really didn't know what to expect. I knew that our backyard needed to be dug up, but I didn't realize how close the rock was to the surface, and how much jack hammering would have to go on. We encountered some problems during the process, and at one point, we had Macken, The Town of Clarence, The Erie County Health Department, and The Erie County Water Authority here all at the same time. The original plan had nothing to do with the front yard, but now more than half our front yard is dug up. Macken has been beyond wonderful in this process. They took total control over the situation, letting us know updates as they knew them. They contacted the departments that needed to be contacted and got the job done the RIGHT way. I highly recommend Macken for all your septic needs!"